Remote Answering Services
Trusted Answering Solutions
Virtual Receptionist Solutions

Receptionist Solutions
Virtual Receptionist Solutions
By continuously training and evaluating our telephone answering service representatives, we are more than just an answering service. The Answer Network can provide assistance with sales, surveys, appointment scheduling, employee screenings and much more. All incoming calls are stored in our system with notes that answer important questions, so you can provide superior customer service.
Appointment Scheduling
Seamlessly manage bookings and calendars with live operator support.
Appointment Scheduling Remote Receptionist
The Answer Network’s remote answering appointment scheduling service is ideal for businesses that thrive on daily appointment schedules. Our system allows your staff and a representative from The Answer Network to access your calendar and easily schedule, reschedule and confirm appointments.
Our appointment scheduling service is easy to use and only takes 7-10 days to setup. Best of all, our calendar integrates with almost any scheduling software. Your schedule will be updated automatically with appointments and you can be notified of changes a number of different ways, such as text messaging, email and direct call.
The appointment scheduling service is perfect for any offices that rely on schedules to keep their business running smoothly. Clients that use this system include:
- In-home service providers (HVAC, lawn care, cleaning, etc.)
- Real estate
- Healthcare providers
- Travel agencies
- Hair and nail salons
- Day spas
- Legal offices
- Sales departments
- And more
Remote Receptionist
Professional remote receptionist handling calls, orders, and dispatches.
Remote Receptionist for Order Processing
Processing
Helping customers process their orders online is pivotal for almost every business to thrive in today’s internet-based world. That is why The Answer Network offers 24/7 remote telephone service representatives for businesses that rely on web based order processing.
Our highly trained staff can assist customers through the ordering process to expedite their order any time of day. This live customer service can help improve sales and provide reliable service to help build your customer base and increase repeat business.
Event Registration
Streamlined registration and attendee support for business events.
Event Registration
Registration
When your business is hosting an event or seminar, you have more important things to do than manage a detailed schedule and list of attendees. With The Answer Network’s event registration service, we can handle this detailed and time-consuming task for any of your company’s events.
With the same courteous and friendly staff that manages your answering service, The Answer Network can manage your web-based calendar and handle all the reservations for your events. Our telephone service representatives can manage the entire registration process by handling online and phone registrations, as well as answer basic questions that attendees may have about your event. Our staff can even manage these items when your business is closed or working on other projects.
And our telephone service representatives can send you registration notifications so you know who will be attending. In case you want to tailor your talking points or highlight any special guests who may be in attendance.
Contact Us today to learn more about our event registration service.
Help Desk
First-level support for customer inquiries and technical questions.
Help Desk
Getting Help
Our highly trained staff receives phone etiquette training to provide the very best in customer service. Each telephone service representative is evaluated regularly on caller experience to ensure every caller receives the attention and assistance they deserve.
At The Answer Network, we’re not just telephone service representatives, we’re problem solvers. We can answer basic questions about the services your company provides and dispatch calls only when necessary.
By handling your business’s incoming calls, you and your employees are able to focus more on what your customers need and helping your businesses grow.
In addition to phone calls, The Answer Network can dispatch incoming emails when customers submit requests through your website or send information to a general company email address. With a few guidelines, our staff can distribute these emails to the appropriate people at your business, saving your staff time.
Call Screening
Filter and prioritize calls with accurate, professional handling.
Call Screening
Screening
Do you need someone to answer incoming calls and prescreen potential job clients? We can help.
The highly trained staff at The Answer Network can help minimize the volume of calls you receive. Our telephone service representatives are able to ask the right questions and gather information from each incoming call and forward it on to you. We can even schedule your interviews!
Our call screening process allows you to save time and focus on your work instead of answering the phone.
Virtual Receptionist
Dependable call answering service available nights, weekends, holidays.
Virtual Receptionist
Remote Receptionist Services
Do you need a virtual receptionist to handle your incoming calls and schedule while you’re busy serving your customers? Let The Answer Network become your very own virtual receptionist, effectively adding another staff member to your workforce from our remote location. Our virtual receptionists can handle all your incoming calls, appointment scheduling and call dispatching so you can focus on your work.
Your virtual receptionist can email you information from each incoming call, so you can stay productive and informed at the same time. Best of all, our virtual receptionist service is available 24/7, making it more cost-effective than hiring a full-time administrative assistant.
Benefits of Using Virtual Receptionist Services
- Ensure Every Call is Answered Live, Every Time
- Reduce Customer Hold Times, Increase Customer Satisfaction
- Guarantee All Callers are Directed to the Correct Departments Within Your Company
- Ensure All Callers are Assisted Promptly by Knowledgeable Professionals
- Eliminate Repeat Calls by Ensuring Every Call is Handled Effectively The First Time
Virtual Receptionist Pricing
Our pricing options are just as unique to each individual customer as our virtual receptionist services are. With our customizable pricing packages, your business only pays for the services it receives- never anything more. By pricing each plan according to your specific business needs we’re able to eliminate monthly commitment regulations and unnecessary contracts, ultimately saving you money. Contact Us today to talk to a representative about a quote for the services your business needs.
We proudly provide custom services tailored specifically to businesses in all 50 states. Call us today at 888-265-8170 or contact us online to learn how our virtual receptionists can help make your life easier and your business run more efficiently.
Remote Receptionist Dispatching
Extra coverage during busy periods to avoid missed calls.
Remote Receptionist Dispatching Service
Professional Emergency Answering Services
We understand that every call your business receives is important, but calls don’t stop when your office closes. Our emergency answering remote receptionist services provide 24-hour caller assistance, giving you peace of mind in knowing that your customers are always being taken care of. From learning about your company’s emergency procedures to understanding the chain of command, our staff receives training to ensure your customers always receive the best quality assistance available.
Since this service is available 24/7, you don’t have to worry about receiving calls after business hours unless your attention is truly needed. When our staff receives an urgent phone call that needs to be answered quickly, the emergency answering service can contact you any number of ways, including: text messaging, email and direct call.
Emergency Answering and Dispatching Services
- Emergency Call Assistance Available 24/7/365
- Professionals Follow Emergency Procedures Customized to Your Company
- Virtual Receptionists Monitor and Dispatch Emergency Calls
- Emergency Call Screening and Emergency Message Dispatching
Benefits of Using Emergency Answering Services
- Day or Night, Allow Your Callers to Speak to a Live Person
- Guarantee All Callers are Directed to the Right Individuals and Departments Within Your Company
- Ensure All Callers are Assisted Promptly by Knowledgeable and Compassionate Professionals
- Save Time and Money by Preventing Unnecessary Dispatches with Emergency Call Screening
After Hours On-Call
Dependable call answering service available nights, weekends, holidays.
After Hours On-Call
After Hours Answering Service
Are you backlogged each morning because of calls you missed after your work day ended? Do you wish you had a way to get important after-hours-calls wherever you are, while others could wait until the next work day? If so, an after-hours answering service may be what your business needs to get to the next level.
The Answer Network offers after-hours answering services to help you manage your business efficiently and smoothly at all hours of the day. Our 24-hour answering service can monitor incoming calls and dispatch those that require immediate assistance.
With The Answer Network, you’re always on the job – no matter the time. Call us today at 888-265-8170 or contact us online to let The Answer Network handle all of your after-hours answering service needs.
Inbound Email Dispatching
Quickly sort, route, and forward incoming client emails.
Inbound Email Dispatching
Email Dispatching
In addition to handling your incoming phone calls, The Answer Network can also manage emails that are received in your company’s general inbox. Many companies now have an email address that receives submissions from their website but do not have an efficient way of handling and distributing the high amounts of emails that are received.
The Answer Network can handle and distribute any emails that are received in these inboxes. All your business has to do is provide information about what type of emails each employee should receive from this inbox and our staff will handle the rest. This is particularly useful for businesses that have a small staff but receive a high volume of emails.
Call Overflow Handling
Extra coverage during busy periods to avoid missed calls.
Call Overflow Handling Services
Call Handling Overflow Answering Services
Does your business receive more calls than it can handle? Are you losing customers due to poor caller experience? Overflow call handling services from The Answer Network is perfect for businesses that need assistance answering phone calls that come in at a high volume.
Every call is an opportunity, so instead of forcing your customers to wait on hold or leave a voicemail, allow them to talk to a live professional every time. Whether you’re experiencing staffing issues or numerous customers calling at once, our call handling overflow professionals are available 24/7.
By answering calls and collecting information, your staff can focus on properly handling the calls they do receive instead of worrying about the callers who are on hold. This service is perfect for businesses that experience high call volumes when running a promotional service or ones that receive a high traffic on a daily basis.
Benefits of Using Call Handling Overflow Services
- Overflow Answering Services Ensure Every Call is Answered Live, Every Time
- Reduce Customer Hold Times When You Allow Our Agents to Begin Taking Calls
- Ensure Every Call is Handled Effectively The First Time, Eliminating Repeat Calls
Let Us Handle Your Calls
While You Grow Your Business
Our Remote Receptionists Help
Capabilities
The highly-trained staff at The Answer Network provides more than just professional telephone answering and remote receptionist services. We can schedule your appointments, gather phone call information, assist with event registrations and much more.
We can do just about anything when it comes to managing your calls and schedules. Here are just a few of the ways we can help your business:
24/7/365 Availability
Personalized Greetings
Customized Protocols
Call Qualification
Dispatch Confirmations
Reporting
Dispatch Methods
Dispatch Frequencies
Full Integration
Scheduling Component
Let Us Handle Your Calls
While You Grow Your Business
