Our promise
The Answer Network respects your privacy. We collect and use information only for legitimate business purposes connected to answering-service inquiries, customer support, requested services, account administration, security, and legal compliance. We do not sell your information.
Information we may receive
Depending on how you interact with us, we may receive your name, personal or business phone number, mobile SMS number, email address, mailing or service address, company name, website, account details, caller information, callback numbers, service instructions, messages, quote information, SMS consent or opt-out records, and any other information you choose to provide.
When you visit the website, ordinary technical information may also be processed, such as IP address, browser type, device information, approximate access time, referring page, and security or error information. We use this information to operate, protect, and improve the website.
How we use information
We may use submitted information to respond to inquiries, prepare quotes, provide answering and messaging services, follow customer instructions, communicate about an account or service, process SMS consent and opt-out requests, prevent abuse, troubleshoot problems, maintain records, and comply with applicable law.
SMS information
If you affirmatively request operational SMS messages, we use your mobile number and consent record only to provide those messages and manage your subscription. Messages may relate to live-operator answering-service activity, caller messages, caller information, callback numbers, and account or service details. Frequency varies with call volume. Message and data rates may apply. Reply STOP to opt out, HELP for assistance, or START to resubscribe.
We never sell, rent, lease, trade, or share mobile numbers, SMS consent records, or SMS-related information for advertising, third-party marketing, or any unrelated purpose.
No sale or sharing of submitted data
We will not sell, rent, license, trade, distribute, disclose, or otherwise share your name, phone number, mobile number, address, email address, company information, account information, messages, caller information, service instructions, SMS records, or other information you submit through this website, except when disclosure is required by law, regulation, court order, subpoena, legal process, or a valid request from a government or law-enforcement authority. We may also disclose information when necessary to protect the rights, safety, security, or property of The Answer Network, our customers, callers, visitors, or the public, or to investigate fraud, abuse, or a security incident.
Service providers and business operations
We may use trusted infrastructure and service providers to host, secure, maintain, or deliver the website and requested services. They may process information only as necessary to perform those functions, under confidentiality and security obligations, and may not use it for their own marketing. We do not authorize providers to sell or use your information for unrelated purposes.
Retention and security
We retain information only as long as reasonably necessary for the purpose collected, customer-service records, accounting or operational needs, dispute handling, security, or legal obligations. We use reasonable administrative, technical, and physical safeguards, but no internet transmission or storage system can be guaranteed completely secure.
Your choices
You may choose not to provide optional information. You may request correction or deletion of information when applicable, ask how information is being used, or withdraw SMS consent at any time by replying STOP or submitting the form below. We may retain information where required for legal, security, fraud-prevention, or legitimate recordkeeping purposes.
Children
This website and our services are intended for businesses and adults. We do not knowingly request or collect personal information from children.
Changes to this policy
We may update this policy when our practices or legal requirements change. The effective date above identifies the current version. Continued use of the website after an update means the revised policy applies to future interactions.