At The Answer Network, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website and services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, mailing address, company name, and other details you provide when filling out forms or contacting us.
• Business Information: Company details, service preferences, and any information provided during onboarding or service requests.
• Technical Information: IP address, browser type, device type, operating system, and usage data collected automatically when you use our website.
• Communication Records: Emails, calls, messages, or other correspondence with our team.

2. How We Use Your Information

We use the information collected to:

• Provide and improve our answering and receptionist services.
• Respond to inquiries, requests, or customer support needs.
• Manage appointments, scheduling, and order processing.
• Send updates, service information, or marketing (only if you consent).
• Ensure the security and functionality of our systems.
• Comply with legal or regulatory requirements.

3. Sharing of Information

We do not sell or rent your personal information. We may share your data only in the following cases:

• With trusted third-party vendors who help us deliver our services (e.g., scheduling software, email systems).
• To comply with legal obligations, court orders, or enforceable government requests.
• To protect our rights, safety, or property, as well as that of our clients.

4. Data Security

We implement appropriate technical and organizational safeguards to protect your information from unauthorized access, alteration, or disclosure. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We keep your information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request corrections or updates to your information.
• Request deletion of your data, subject to service or legal obligations.
• Opt-out of marketing communications at any time.

To exercise these rights, please contact us using the details below.

7. Cookies & Tracking

Our website may use cookies and similar technologies to improve user experience, analyze site traffic, and personalize content. You can manage cookies through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

The Answer Network

6375 Peters Creek Rd, Ste B, Roanoke, VA 24019

Phone: 540-265-8000
Toll Free: 888-265-8170
Email: info@theanswernet.com